Refund and Returns Policy

Return & Refund / Exchange Policy

Effective Date: 25/8/2026
Applies to: Orders delivered within Pakistan

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read this Return & Refund / Exchange Policy carefully before placing an order.

1. Return / Exchange Window

You have 03 (three) days from the date of delivery to request a return or exchange.

2. Eligible Reasons for Return or Exchange

We accept return or exchange requests only in the following cases:

• The product is damaged, stained, defective, wrong, or incomplete.
• The product received does not match the size you ordered.
• The product received does not match the product you ordered.

Important conditions:

• The product(s) must be unused and in the original packaging.
• All original labels and protective stickers must still be attached.
• If you receive an opened or unsealed box/packaging, please inform us immediately. Failure to do so may result in your claim being rejected.

3. Sale & Discounted Items

Exchanges on sale or discounted products are only allowed if the product you received does not match the product you ordered. No other reasons for exchange will be accepted on sale/discounted items.

4. Color & Texture Variation

Due to differences in color monitors, screens, and lighting used during photo shoots, the exact color or texture of the final product may slightly vary from what appears on your screen. Products cannot be exchanged or returned for this reason.

5. Mandatory Evidence for Damaged or Defective Products

In the unfortunate event that you receive a damaged or defective product, you must provide clear evidence (high-quality images or videos) clearly showing the issue within 03 days of delivery.

This step is mandatory. Once we receive your proof, our team will investigate the matter and provide an appropriate resolution (replacement, exchange, or refund, as applicable).

6. How to Request a Return or Exchange

To initiate a return or exchange request, please contact us within 3 days of delivery with the following details:

• Order number
• Product name / SKU
• Reason for return/exchange
• Clear photos or videos (mandatory for damaged/defective claims)

Contact us at:
Phone: 0311 4357436
Email: [Your Email Address]

7. Important Notes

• This policy applies only to orders delivered within Pakistan.
• Requests submitted after the 3-day window will not be accepted.
• We reserve the right to reject any claim that does not meet the conditions stated above.

If you have any questions about this policy, please reach out to us using the contact details provided.