Privacy Policy

Privacy Policy

Effective Date: 25/8/2026
Last Updated: 25/8/2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us. By using our website or providing us with your information, you agree to the practices described in this policy.

We are committed to protecting your privacy and handling your data responsibly in accordance with applicable laws in Pakistan.

1. Information We Collect

We may collect the following types of information:

Personal Information you provide to us:

• Name
• Phone number
• Email address
• Shipping and billing address
• Order details and payment-related information (note: we do not store full payment card details if processed through third-party gateways)
• Any other information you voluntarily share when contacting us (e.g., via WhatsApp, phone, or email)

Information collected automatically:

• IP address
• Browser type and device information
• Pages visited, time spent on the site, and referring website
• Cookies and similar tracking technologies (see section on Cookies below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your order status, delivery, returns, or exchanges
• To respond to your inquiries and provide customer support
• To improve our website, products, and services
• To send important updates related to your orders or our policies
• To detect and prevent fraud or unauthorized activity
• To comply with legal obligations

We will not sell your personal information to third parties.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

• With trusted service providers who help us operate our business (e.g., courier/delivery partners, payment processors, website hosting providers) — these parties are only allowed to use your information to perform services on our behalf
• When required by law or to respond to valid legal requests
• To protect our rights, property, or safety, or that of our customers
• In connection with a business transfer (e.g., merger or sale of assets), in which case your information may be transferred as part of that transaction

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and performance
• Improve user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of the website.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order processing, customer support, legal compliance, and dispute resolution. After that period, we securely delete or anonymize the data.

7. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and operational requirements)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Phone: 0311 4357436
Email: [Your Email Address]